Support, Advice & Help Articles
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Why do you say on some products that the product should not be used for feature patios?
The only reason we say "they should not be used for feature patios" is because of differential weathering due to a high cement content. In essence, this means the colour may fade and become patchy. It is nothing to do with strength or durability. All m...
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The colour doesn't exactly match the photo shown on the website, why?
Unfortunately, we cannot guarantee the exact colours shown on our website. We use photos supplied by manufacturers, ones taken ourselves and also ones supplied by customers to try to show as much as possible however there are still factors out of our cont...
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Do you offer trade accounts?
We are an internet-based company who offer extremely competitive prices on paving and landscaping products, we are not a loan company or a bank! In order for us to keep our prices low, we do not give credit as we, therefore, do not have to chase customers...
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My natural paving has scratches after removing from the pack, is this normal?
As the slabs are packed in India, the next time they are taken out of the packs is by you or your landscaper. They are packed as tightly as possible but on the Indian roads, high seas, de-vanning, transit to us and transit to you there is a chance of move...
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What does "Butt Jointing" mean?
Butt Jointing your paving means there are very little to no gaps between each paving slab. We would normally recommend down to at least a 3mm gap on most paving products. There is no rule though. It is really down to your preference. Sometimes the laying ...
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Do your prices include VAT?
Yes, all our prices include VAT. If you are VAT exempt (0%), please contact us as we can perform such transactions.
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How many slabs are there in each pack?
If you open the product in question in your browser and then click the Specification Tab, there will be far more information to help you with your purchasing decision.
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How many sq m are there in each pack?
If you open the product in question in your browser and then click the Specification Tab, there will be far more information to help you with your purchasing decision.
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Can I drive over paving slabs with my car?
This is not a straight forward answer. In all honesty yes you can, as long as the paving slabs are laid correctly on a full bed of grit sand and cement mixed (almost like wet concrete). Obviously, the thicker the slab the less chance of the slab cracking....
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What is the difference between Split, Pitched and Cottage finish walling?
Split Face - A split stone face providing a straight, irregular, rough finish Pitched Face - The same Split stone with all four edges dressed(chipped) providing a raised centre. Cottage Face - The same Split stone which is then tumbled in a machine to p...
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What is the difference between calibrated paving and un-calibrated paving?
Paving is generally calibrated to make it easier to lay as all the slabs are the same thickness. The calibration process shaves a layer of stone off the bottom of the slabs making them thinner than uncalibrated stone. We have landscapers that favour bot...
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How can I minimize efflorescence coming through on my paving?
Before we go through the ways of minimizing the appearance of efflorescence, you need to understand about primary and secondary sources. Primary As the concrete cures, some of the water mix reacts with the cement to produce Calcium Hydroxide, as the pa...
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My patio has funny white marks appearing on it, what is this and how can I get rid of it?
Unfortunately, this is a natural phenomenon called "Efflorescence" and can appear when using cement-based products that are constantly exposed to water or wet environments. Efflorescence is a process when the soluble salts dissolved by rain and groundwa...
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Should I seal my patio, if so, when?
Yes, we strongly recommend using Geofix Natural Stone Protector for natural stone paving. This will protect against bird droppings, accidental spillages of red wine or oil-based products. This paving sealant is invisible to the naked eye but makes water s...
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Should I use a pointing solution to fill in the joints in my patio?
Yes, we strongly recommend using a jointing compound such as Rompox Easy. This is available in 3 colours: buff, grey and black. The Rompox will prevent discolouration of the joints and create a stable bond between the slabs that will allow for expansion a...
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How much area will a bulk bag of decorative aggregates cover?
One bulk bag of approx 1000kg will cover 10sqm at a depth of 50mm or 2 inches.
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